The Office of Dispute Management at University of Phoenix acts as an intermediary to help students and faculty resolve disputes, problems, grievances, disagreements, appeals to the Student Code of Conduct and the Faculty Code of Conduct and exceptions to University policies.
Getting help from the Office of Dispute Management
Before contacting us, we expect you to first try addressing your concern at the campus-level. If after speaking with the campus, you still feel that our office is needed in finding a resolution, we're available to help with your concerns.
Student disputes and appeals
The Office of Dispute Management takes every student issue on a case-by-case basis. This means that we are not here to take sides. We gather information from you as well as the campus to make sure we have all the information we need. This helps us to take a fresh look at your concern while providing the best possible resolution.
While the Office of Dispute Management looks at each issue uniquely, you will be notified of a resolution within 14 days, most being resolved within only one week. To expedite this process:
- Make sure that you've tried to address your concern at the campus level first
- Have all related documents ready to submit
- Contact a University Relations Specialist by phone at 602.557.5566 or send us an email.
After contacting us, a University Relations Specialist will gather all available information from both you and the campus to ensure a quick and fair resolution.
You are encouraged to work directly with your campus personnel to resolve any disputes. However, if further attention is necessary, you may contact the Office of Dispute Management (ODM) for assistance by calling 602.557.5566 or send an email with the form below.
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